Field Service Technician

EO Johnson Business Technologies / Locknet Managed IT•Northfield, MN

7d•$24 - $28•Onsite

About The Position

EO Johnson Business Technologies is seeking a skilled and motivated Field Service Technician to support high-speed production print, large format, and finishing equipment at customer sites. This role is ideal for a hands-on problem solver who enjoys working with technology and helping customers succeed.

Requirements

High school diploma or GED
Strong mechanical aptitude with experience servicing complex mechanical and electrical systems
Ability to troubleshoot, problem-solve, and work independently in fast-paced environments
Excellent customer-facing communication and professionalism
Detail-oriented, organized, and self-motivated
Comfortable working extended service calls, occasional overtime, and limited on-call nights/weekends
Valid driver’s license and good driving record

Nice To Haves

College diploma in Electromechanical, IT, or related field (or equivalent military experience)
Certifications such as CompTIA A+ or Network+

Responsibilities

Travel to customer locations to diagnose issues and perform repairs or preventative maintenance on multi-functional devices, production print and finishing equipment
Troubleshoot mechanical, electronic, software, media, and network-related problems in high-volume printing environments
Communicate daily with dispatch, parts, management, sales, and fellow technicians to ensure timely and effective service
Train customers on new equipment operation, functionality, and best practices
Maintain EO Johnson-supplied tools, computing devices, vehicle, and parts inventory in organized, working condition
Participate in ongoing technical training (self-paced, classroom, and group), including occasional out-of-state travel
Identify opportunities for equipment upgrades or replacements and provide referrals to sales
Accurately document service work and billable activities