Field Service Technician

NOV Inc. • Houston, TX

25d • Onsite

About The Position

The Field Service Technician role involves identifying and utilizing provided tools, products, and services to perform P&M equipment services for customers in various locations, including offshore. This position requires maintaining service reports, performing inspections and troubleshooting, managing inventory, and ensuring all required documentation is completed accurately. The technician will also be responsible for company vehicle maintenance, expense reporting, and effective communication with internal teams and customers. A key aspect of the role is maintaining a safe and orderly work environment, adhering to all safety and field procedures, and operating equipment like forklifts. The technician must comply with Department of Transportation regulations and be capable of performing service jobs independently. Additionally, they are responsible for the upkeep and basic maintenance of company tooling and equipment, proper securing of materials for transport, and loading/unloading materials. The role also includes delivering products to the field and reporting any issues to the Service Supervisor. Maintaining required training and ensuring quality work within deadlines are essential. The technician will interact professionally with various stakeholders and work independently while coordinating with others. Reporting unsafe activities or injuries is mandatory, as is adhering to company policies and procedures to ensure compliance with overall objectives. Other duties may be assigned by management.

Requirements

• High School diploma or equivalent
• Basic math and writing skills
• 2 to 5 years’ experience as a Field Service Technician and/or related field
• 24/7 On Call Availability
• Be on a 24-hour call, including weekends
• Must be able to communicate effectively with superiors, co-workers and Rig personnel
• Knowledge of Department of Transportation loading and weight distribution requirements
• Must be able to follow written and oral instructions
• Must be user literate in Microsoft Office (Word, Excel and PowerPoint)
• Must be able to communicate in English (both written and oral) as it relates to the job
• Must be adaptable to a changing work environment, competing demands and is able to deal with frequent changes, delays or unexpected events
• Must be able to read a key map or street map to locate field equipment
• Must be willing and able to work flexible shifts, changing work schedules and available to travel
• Must possess basic math skills to include but not limited to adding, subtracting, multiplication, and division for the purpose of inventory tracking, cycle counts, and other functions related to the position
• Within the scope of the job requirements, will be required to adhere and comply with state and federal law, the Company ISO Quality Program and procedures, Company policies and Safety and Environmental Regulations
• Must be able to stand and work in adverse conditions (outside in all types of weather or inside in a manufacturing environment) for a minimum of 8 hours
• Must be able to use simple measuring instruments (tape measure, caliper, etc.)
• Must be able to do extensive walking, bending, stooping, and moderate to heavy lifting up to 50lbs
• Must be able to manually work multiple levers and Knobs in association with applicable machines or equipment

Nice To Haves

• Preferred chokes & pumps experience
• Prior forklift and lifting device operation experience a plus

Responsibilities

• Identify & use all provided tools, products, and services
• Receive paperwork and any corresponding instructions associated with job
• Maintain service reports and related documentation
• Perform, verify, and inspect P&M equipment and product upon arriving to the customer site
• Troubleshoot as necessary
• Perform PM services out on locations
• Service Chokes, Boarding Valves, Closures and other P&M Equipment for customers in house or out in the field, including offshore
• Maintain inventory to include cycle counts, etc.
• Complete all required forms, Service Tickets, Bill of lading’s & obtain signature by the Company representative as applicable
• Complete monthly company vehicle maintenance
• Maintain monthly expense reports as it relates to work activities, customer requirements etc.
• Communicate with customers, supervisor, engineers, production control, quality and other shop personnel as it relates to the job
• Responsible for maintaining a clean and orderly work area and to follow all safety and field procedures required by the customer
• Complete all paperwork as required by job
• Operates a forklift and lifting devices for movement of parts
• Must follow all Department of Transportation regulations and guidelines
• Perform service jobs, single-handedly if needed
• Responsible for keeping equipment clean and orderly and perform basic preventative maintenance functions on company tooling and equipment
• Responsible for properly securing materials in vehicle to limit damage to products when transporting for repair projects
• Load and unload material for jobs
• Deliver product to the field as needed by customer
• Communicate all problems with Service Supervisor
• Maintain all required training needed for personnel as mandate by NOV, HSE, Service Department and Customer
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with team members, other employees, customers, and suppliers
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Report any unsafe activities or injuries to HSE Manager immediately and immediate manager
• Responsible for and the authority to maintain and promote a safe working environment in accordance with the appropriate HSE procedure(s)
• Carry out job requirements in accordance with established procedures and specifications
• Participate in actions which promote a safety and quality culture within NOV
• Comply with all NOV Company and Quality, Health Safety Environmental polices & procedures
• Ensure compliance of the company’s overall objectives
• Other duties as assigned by Field Service Manager and/or Sales Director

Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Coverage options for just yourself as an eligible employee start at as little as $40 per pay period (bi-weekly), and plans that cover your entire family (yourself, eligible spouse, and eligible children) start at $150.50 per pay period (bi-weekly).
• Starting in 2026, FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED