Field Service Technician

Grimco Canada Inc.•Montreal, QC

49d•Onsite

About The Position

THE FIELD SERVICE TECHNICIAN AT GRIMCO PLAYS A CRITICAL ROLE IN SUPPORTING CUSTOMERS THROUGH EQUIPMENT INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING. THIS ROLE GOES BEYOND TECHNICAL REPAIRS — IT ENSURES CUSTOMERS ARE OPERATING AT PEAK PERFORMANCE WHILE REINFORCING GRIMCO’S REPUTATION FOR EXPERTISE AND SERVICE. FIELD SERVICE TECHNICIANS WORK DIRECTLY WITH CUSTOMERS ON-SITE AND REMOTELY, PROVIDING HANDS-ON SUPPORT, RESOLVING ISSUES, AND CONTRIBUTING TO CONTINUOUS IMPROVEMENT OF EQUIPMENT PERFORMANCE AND PROCESSES. THIS ROLE REQUIRES STRONG TECHNICAL KNOWLEDGE, PROBLEM-SOLVING ABILITY, AND A COMMITMENT TO DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCE.

Requirements

Previous experience in equipment installation, troubleshooting, or technical support.
Post-secondary education from an accredited college or university preferred.
Valid driver’s license and access to a personal vehicle for service calls (car allowance and gas card provided).
Valid passport and ability to travel throughout Canada and the United States.
Advanced or fluent French language skills required.
Ability to lift, push, pull, and carry tools and materials weighing 50+ pounds on a frequent basis.
Requires prolonged standing or walking, with frequent bending, stooping, and reaching.
Must be able to perform a full range of physical motion for the role.
Frequent travel is required.

Nice To Haves

Certifications in HP and Epson hardware/software considered an asset.
Experience with ERP and CRM systems is an asset.

Responsibilities

Equipment Support: Deliver post start-up support to customers, ensuring proper equipment operation and optimal process performance.
Maintenance & Repairs: Perform preventative and corrective maintenance on company product lines.
Troubleshooting: Diagnose and resolve equipment and process-related issues both on-site and remotely.
Installation & Refurbishment: Inspect, install, replace parts, and refurbish equipment to meet quality and performance standards.
Technical Guidance: Provide customers with recommendations to optimize equipment performance and efficiency.
Diagnostics: Run on-site and remote diagnostics to identify and resolve operational issues.
Reporting: Prepare detailed reports documenting troubleshooting activities, service calls, and warranty work.
Continuous Improvement: Contribute to the development of corrective actions to improve equipment performance and reliability.
Customer Support: Act as a trusted technical resource, delivering professional and solution-focused service.
Travel: Travel as required to customer locations across assigned regions to support service needs.