Field Service Technician

Voith Group•Appleton, WI

3d•Onsite

About The Position

The "Field Service Technician I" is a member of the Service Department working under the direction of the manager of the MW micro-enterprise business reporting under the Service business. The Field Service Technician I is responsible to install equipment at customer site and repair equipment in our Voith facility.

Requirements

Experienced in installation work in the paper industry, and ability to learn the details of a variety of fiber system equipment
A good mechanical aptitude as well as basic knowledge of pneumatics, hydraulic and controls
Ability to read mechanical drawings, control schematics and bills of materials
Good communication skills, verbal, and written, with good customer relation skills
Ability to operate independent of daily direction
Comply with all company policies and procedures
Construction experience in the paper or similar industry
Excellent customer relations skills
Ability to operate independent of daily direction, i.e. sees what needs to be done and does it
Ability to prioritize and organize multiple tasks and demands, makes things happen, gets results
Good troubleshooting/problem solving skills

Nice To Haves

Occasional international travel will be required

Responsibilities

Provide a safe work environment in the field, to heighten safety awareness amongst all Field Service Technicians
Perform work, supervised and unsupervised, in the field at customer’s mill site
Collaboration with customer personnel planning onsite work
Participate in installation related discussions, in house or at customer site
Main responsibility is the installation of fiber systems equipment and parts
Organize tools and parts needed for field service activities
Follow up visits to complete any punch list items and complete the job for final acceptance by the customer
Continually look for improvements in materials, methods, and tooling required to complete field service and repair activities
If applicable, complete timely and accurate service reports, time records, and expense forms
Conduct or participate in meetings with managers, co-workers, and / or customers
Able to travel on a frequent basis within North America, occasional international travel will be required
Perform other duties as assigned such as in-house technical assistance for customers