Field Service Technician

Southern States Toyotalift•Macon, GA

135d•$20 - $35•Hybrid

About The Position

Southern States Material Handling is seeking Field Service Mechanics/Technicians to join their team. The company specializes in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, focusing on providing comprehensive plans to ensure customer fleets keep working. As a Field Service Mechanic, you will be trained, provided with your own service van and tools, and will travel to customer locations to maintain and repair various types of powered equipment including forklifts, pallet jacks, reach trucks, and more. The company offers opportunities for growth and skill expansion, paid training, and certification.

Requirements

Mechanical knowledge: 1 year preferred
Experience with farm, construction, material handling, diesel equipment, small engines, and/or components of vehicles and lift trucks preferred
Ability to define problems, collect data, and draw valid conclusions from an extensive variety of technical instructions
Strong verbal and written communication skills.
Excellent Customer relationship skills
Excellent time management skills
Ability to calculate figures such as discounts and percentages
Ability to properly lift/carry up to 100lbs for short distances
Range of motion including reaching, sitting, lying, bending, and kneeling to work on equipment
Proficiency with technologic devices such as tablets and smartphones
High School diploma or GED

Nice To Haves

Technical school coursework in electrical, mechanical, or automotive field a plus but not required
Automotive Service Excellence certifications a plus

Responsibilities

Troubleshoot to locate mechanical, hydraulic, and electrical malfunctions; may need to operate test equipment.
Operate forklifts for troubleshooting and quality assurance checks after repairs have been completed.
Dismantle, assemble, or reassemble engines, transmissions, or differentials, fuel systems, and hydraulic and electric components.
Service forklifts with water, fuel, oils, or lubricants and apply cleaning solvents when needed.
Align, adjust, repair, or replace worn or broken mechanical components or parts.
Use hand or power tools and precision measuring tools where needed.
Ensure completion of work and satisfaction for our customers.
Participate in and stay up to date on TMHU training online.
Manage multiple customer work orders in process and ensure timely completion within less than two weeks.
Ensure paperwork is complete, accurate, signed off on by our customer, and turned in promptly.
Work with customers to identify and resolve equipment issues.
Read, understand, and use the shop and parts manuals as well as operating manuals, blueprints, schematics, and technical drawings.
Contact proper personnel on full maintenance rental accounts when repairs are needed.
Manage call response time within 2-3 hours of dispatch time; communicate with dispatcher to minimize drive time.
Inform dispatch of location and job destination after every job is complete.
Accurately quote customers for services or parts needed.
Represent company in a professional manner encompassing our mission statement and values.
Adhere to all posted and documented safety procedures as well as those required by the customer.