Field Service Technician
About The Position
EAM-Mosca Corp., a market leader in automated packaging machinery and strapping solutions, is seeking an experienced, self-driven Field Service Technician with an electromechanical background for the Green Bay, WI region. The Field Service Technician will provide on-site and remote support for EAM's strapping systems, including standalone and integrated automated machines. The company offers a dynamic work environment with a strong entrepreneurial culture and a blue-chip client base. EAM-Mosca emphasizes a system-based product portfolio, custom engineered solutions, and superior consumable products, all complemented by quality technical service and aftersales parts support.
Requirements
- Advanced understanding of machines and their systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
- Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs.
- Electromechanical experience with conveyance systems, including understanding sensors, electric motors, and their interactions.
- Ability to use a multimeter, perform point-to-point testing, read electrical schematics, and trace wiring.
- Ability to use and read calipers and micrometers.
- Ability to take initiative and work independently on a regular basis.
- Ability to communicate clearly and professionally through written and verbal media (web-based service reporting, video conferencing, face-to-face interactions).
- Ability to travel extensively within the U.S. Monday through Friday (80%).
- Minimum 3 years of field or plant equipment maintenance experience.
- High school diploma.
- A valid driver's license.
- Solid Mechanical/Electrical background.
Nice To Haves
- Spanish is preferred.
- Corrugated Industry experience is a plus.
- Mechanical understanding of strapping machines, Mosca preferred.
- PLC experience preferred.
- Associate's Degree is a plus.
Responsibilities
- Install and commission equipment to ensure reliability and high customer satisfaction.
- Perform preventative maintenance, predictive maintenance, and emergency repairs on all EAM equipment.
- Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools to identify faults and develop solutions.
- Collaborate with Mosca Engineering to provide the highest level of customer service.
- Generate timely and professional service reports detailing work performed, parts used, issues, solutions, and follow-up actions.
- Communicate daily with area service managers to develop schedules and travel itineraries that meet customer needs.
- Work with a sense of urgency while remaining calm under pressure to ensure the highest level of customer service.
Benefits
- In-house training with continuous on the job field training with senior field staff
- Company car
- Corporate expense account / credit card
- Company laptop and cell phone
- All required Personal Safety Equipment
- Company logoed clothing
- All supporting parts inventory needed for equipment maintenance
- Company supplied tools
- Medical, Dental and Vision benefits
- 401(k) retirement savings program
- Paid vacation and holidays
- Life Insurance
- Employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
