Field Service Technician

TGI MAIN COMPANY•New York, NY

24d•$45,000 - $65,000•Onsite

About The Position

TGI Office Automation, a family-owned business with over 62 years of experience, is a comprehensive office technology provider offering scalable solutions. They are seeking a bright, highly motivated, and enthusiastic Field Service Technician to join their growing team. This role is an excellent opportunity to join a fast-paced team focused on supporting the company's growth. TGI's mission is to empower businesses through office automation, improving profitability and reducing costs with smart, strategic solutions.

Requirements

A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
Working knowledge of computer systems such as Microsoft, Apple and basic network connectivity, print drivers.
Must possess electrical/mechanical aptitude.
Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
Must have excellent daily time management skills and be capable of prioritizing activities.
Excellent customer service skills.
Driver's License / Vehicle (Required)

Nice To Haves

Copier/Mechanical: 2 years preferred

Responsibilities

Manages territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
Responsible for providing quality service calls on each piece of equipment serviced.
Travel to client sites within an assigned geographic area to repair and maintain office equipment (Copiers, printers, fax).
Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal, and customer call assistance.
Follows proper call handling procedures while maintaining the minimum call per day average.
Maintains effective relationships with customers and fellow employees.
Managing the clients' expectations and resolutions.
Must follow the policies and procedures set forth by TGI Office Automation.