Field Service Technician-1

GE Vernova

20h•Remote

About The Position

The Field Service Technician will lead the field service processes of the GE Vernova Solar and Storage Solutions business, reporting to the Field Services Leader. This role involves providing on-site services and technical direction for the installation, commissioning, troubleshooting, repair, operation, and maintenance of power electronics, including solar inverters and battery energy storage systems. The scope of work encompasses electrical, instrumentation, and control systems, including cable routing and terminations, loop checks, instrument calibration, safety and alarm system settings, software installation and settings, system start-up, and system tests. The technician will also provide direct service work and technical direction to skilled labor, ensuring work is completed safely, to the highest quality standards, and in full compliance with GE procedures. Driving customer experience through effective communication, contract compliance, and meeting expectations for safety, quality, and delivery is crucial. The role also involves meeting GE business expectations by leading operational processes related to safety, quality, schedule, and cost, and communicating goals, risks, and opportunities internally within GE, while protecting GE's reputation and technology.

Requirements

Minimum college degree (Bachelors or Associates Engineering preferred) or equivalent years experience
Minimum 2 years of power electronics field service, manufacturing, or test experience (GE experience preferred)
Solar, Storage, and/or power electronics product knowledge and business process experience
Proficient in English language, both verbal and written
70% travel required
Position will be based in the USA, with domestic travel

Nice To Haves

Strong communication skills
Prior Lean continuous improvement experience

Responsibilities

Provide on-site services and technical direction for installation, commissioning, troubleshooting, repair, operation, and maintenance of power electronics including solar inverters and battery energy storage systems.
Work scope includes electrical, instrumentation, and control system, including cable routing and terminations, loop checks, instrument calibration, safety and alarm system settings, software installation and settings, system start up, and system tests.
Provide direct service work and technical direction to skilled labor performing work at customer sites, and assure that the work is completed in a safe manner, of the highest quality standards, and in full compliance with GE procedures, manuals, and work instructions.
Drive customer experience trough effective communication, contract compliance, and meeting expectations with respect to safety, quality, and delivery for services products.
Meet GE business expectations by leading business operational processes involving safety, quality, schedule, and cost for service business obligations.
Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
Protect GE’s reputation and technology in the market place.
Promote a working environment which encourages employee involvement to achieve excellence in all services management metrics.

Benefits

Healthcare benefits include medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
40 hours of personal business time
160 hours of personal illness and caregiving time (subject to state law)
Two weeks of annual vacation (which may be pro-rated based on start date)