Field Service Technician

ProMach Careers•Raleigh, NC

9d•Onsite

About The Position

Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. Axon is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of our equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically.

Requirements

Associates Degree in related technical field or 8 years related work experience
3+ years in custom machine manufacturing or mechanical repair/maintenance
Excellent knowledge of mechanical/electrical technical applications, specifically Allen-Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery
Ability to read and understand complex engineering designs, including wiring schematics
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Problem-solver with strong independent judgment skills
Track record of successfully multitasking to meet timelines on deliverables
Ability to travel domestically and internationally up to 85%

Nice To Haves

Packaging industry experience preferred

Responsibilities

On-site training of customers’ operators and technicians on set-up, operation, change-over and maintenance of the systems
Attend various classes required to obtain and maintain service training certification by the Packaging Machinery Manufacturers Association (PMMI)
Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non-standard parts, and respond to customers’ outreach for immediate service support
Prepare detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service needs
Prepare field time reports, expense receipts, and follow-up communication with customers
Development of machine operation manuals and troubleshooting guides
Exchanging machine design observations with engineering department
Updating, and organizing technical files
Assembly and test of new machines
Participation in customer Factory Acceptance Tests