Field Service Technician

Yaskawa Motoman Robotics Career•Miamisburg, OH

11d•Remote

About The Position

Under indirect supervision, provide customer service in the areas of counseling, installation, repair, maintenance and modifications of a wide variety of robotic systems and devices. This position has the potential to be remote from various locations across the US.

Requirements

Associates degree (A. A.) from a college or university and two to three years of related experience in troubleshooting and repair of robotic or electromechanical systems, or equivalent combination of education and experience.
Must have a valid driver's license and full coverage automobile insurance.

Responsibilities

Perform preventive and emergency repair procedures, completing required reports and satisfying customer needs through practical field experience and in-depth company training programs.
Responsible for safety (in house and at customer site).
In-depth troubleshooting of broad range of robotic systems, preventative maintenance of robots / controllers / related equipment.
In-depth repair of robots, controllers and related equipment.
Continue to refine customer relation skills.
Provide technical training to other Field Service Technicians.
Generate and follow up on service trip reports.
Communicate, attack and resolve safety / service related issues via verbal and written reports.
Refer Sales / Service leads.
Coordinate service support efforts with Regional Sales Managers.
Must be able to travel.
Must have a valid driver's license and full coverage automobile insurance.
Promote teamwork and foster exemplary work environment.
Interface with co-workers in a manner that enhances employee satisfaction.