Field Service Technician Product Inspection

Mettler Toledo•Boston, MA

152d

About The Position

Mettler-Toledo Product Inspection Field Service Technicians provide customer support by starting up, auditing, maintaining, repairing, and training customers on X-Ray, Metal Detector, Checkweigher, and Vision machines. They manage field service support, including customer and service-department communications, scheduling, preparation of written reports and documentation, and maintenance of job assignments. Technicians follow Mettler-Toledo Product Inspection procedures and best practices and meet safety requirements at company and customer sites. The position may be based in Boston, Worcester, or Springfield, Massachusetts, and requires extensive U.S. travel, occasional international travel, and frequent overnight stays. Weekend and after-hours work may be required based on workload and rotation.

Requirements

High school diploma or GED required.
Strong problem-solving and conflict-management skills, including knowing when and how to seek assistance.
Strong customer-service focus and excellent verbal and written communication skills.
Ability to work cooperatively with other departments and teams, maintain a structured focus, and adapt quickly to changing priorities.
Proficiency with hand tools and digital test equipment.
Working knowledge of mechanics, electronics, conveyor systems, AC/DC electrical distribution systems, and Windows operating systems.
Ability to read and interpret blueprints and schematics.
Experience working under tight time constraints.
Valid driver's license.
Must possess or be able to obtain and maintain a valid passport.
Ability to operate a motor vehicle, drive long distances, and sit for extended periods during car or air travel.
Ability to operate large industrial machinery and mechanical and electrical tools.
Ability to frequently lift and move tools and equipment weighing up to 75 pounds.
Frequent standing, walking, stooping, kneeling, crouching, crawling, and positioning in tight or dark spaces to service machinery.
Willingness to work early mornings, late nights, occasional days exceeding 10 hours, and overtime as business needs require.
Ability to travel throughout the United States, travel internationally occasionally, and stay overnight frequently.
Position is safety sensitive and subject to drug testing as permitted by law.

Nice To Haves

Associate degree in Electronics or Engineering Technology, or equivalent work experience.

Responsibilities

Meet safety requirements at Mettler-Toledo Product Inspection and customer sites.
Attend tier calls led by a Regional Service Manager.
Execute scheduled service calls as directed by Dispatch or Management, considering cost, time, and customer needs and expectations.
Develop and maintain customer relationships and serve as a trusted advisor.
Identify root causes of service issues and seek first-time fixes.
Complete and submit service reports, documentation, timesheets, and expense reports accurately and promptly.
Keep current with ongoing technical training.
Work weekends or after hours as required by workload and rotation.
Maintain company-supplied equipment, tools, and inventory.
Follow the Code of Conduct and Mettler-Toledo Product Inspection procedures and best practices.
Perform other duties and tasks as assigned.

Benefits

Medical, dental, and vision coverage and a 401(k) savings plan with company matching, starting on the date of hire.
Tuition reimbursement.
Employee wellness programs, perks, and discounts.
Parental and caregiver leave policies.
Paid time off.
Flexible spending.
Short- and long-term disability.
Basic life insurance.
Business travel insurance.
Employee Assistance Program.
Domestic partner benefits.