FIELD SERVICE TECHNICIAN- SE OK

STANDLEYS SYSTEMS LLC•Ada, OK

2d•Onsite

About The Position

The Field Service Technician is responsible for providing customer service by maintaining, servicing, and repairing office equipment at customer locations throughout the Durant territory. This position reports directly to the appropriate Field Service Manager and plays a critical role in delivering an exceptional customer experience while ensuring client equipment operates at peak performance.

Requirements

Strong mechanical aptitude.
Excellent customer service and communication skills.
Ability to work independently and manage time effectively.
Basic computer skills required.
Proficiency with PC and Microsoft applications.
Valid driver's license, proof of insurance, and a good driving record required.
Basic computer troubleshooting and support.
Knowledge of office equipment repair and maintenance.
Ability to utilize diagnostic tools and technical documentation to resolve equipment issues.
High School Diploma or equivalent required.
Ability to operate a motor vehicle and various equipment, machinery, and power tools.
Ability to repair, maintain, or monitor equipment and machinery where malfunctions could result in injury or property damage.
Ability to operate, maintain, or oversee critical services and infrastructure, including electric, gas, water, power generation, and distribution systems.
Must be able to pass a drug and alcohol screening.
Medical marijuana license holders who test positive for marijuana are not eligible for employment in this position.

Nice To Haves

Networking skills are a plus.
Networking knowledge preferred.
CompTIA A+ Certification
Network certifications and/or related technical training
Three to six months of related experience and/or training preferred.
Equivalent combination of education and experience will be considered.
Technical school training preferred.

Responsibilities

Perform on-site repair and maintenance of copier, fax, scanner, and multifunction equipment.
Troubleshoot and resolve printing and non-printing issues.
Provide outstanding support by meeting customer needs in a courteous and timely manner.
Perform maintenance and repairs in an efficient and cost-effective manner.
Utilize diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures.
Maintain and expand technical knowledge through training classes and meetings.
Refurbish used equipment, including cleaning, testing, and repairs.
Perform equipment setup and installation at customer locations.
Complete in-shop repair and maintenance of internal equipment.
Complete in-shop setup and installation of equipment and accessories.
Maintain proper parts inventory within assigned service vehicle.