Field Service Technician-Hudson, NY

NCR Voyix•New York, NY

2d•Onsite

About The Position

NCR Voyix is looking for Field Service Technicians to provide best-in-class service to large retail customers. This role acts as a first line response, communicating in an open, helpful, and engaging manner to find the right solutions for customer issues. The position involves performing installations, maintenance, and service calls for electromechanical equipment like self-checkout systems within an assigned territory. Training is provided through NCR Voyix, including virtual and hands-on classroom sessions, to enable fast learning and skill development. The company is committed to growing employee capabilities through a learning community with dedicated teachers, mentors, and coaches. This role is an ambassador for the NCR Voyix Brand and keeps commerce running globally.

Requirements

Local candidate to specific geographic area
Authorized to work in the US
At least 18 years of age
Have a valid driver’s license and driving record that satisfies NCR fleet requirements.
PC skills, basic electronic skills, and some specific hardware and operating system familiarity
Ability to perform essential functions of the job with or without a reasonable accommodation.
Prolonged travel with driving several hours per day.
Rotating and weekend shifts
Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, N+ Certification
One or more years of related experience

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively.
Service electromechanical equipment like self-checkout systems within an assigned territory.
Perform maintenance, repair, PM work, and system overhauls.
Communicate in an open, helpful, and engaging manner with a focus on finding the right solution.
Organize and triage customer issues.
Handle some problems before they start.