Customer Service Representative Hudson NY

AHU Technologies Inc•Washington, DC

1d•Onsite

About The Position

The Customer Service Representative is responsible for providing exceptional customer support by managing customer accounts, processing orders, preparing quotations, resolving customer inquiries, and ensuring timely communication with customers. This role serves as a key liaison between customers and internal departments while maintaining accurate records and supporting sales operations.

Requirements

High School Diploma or equivalent required.
Previous customer service experience preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication skills.
Strong problem-solving and organizational abilities.
Ability to multitask in a fast-paced environment.
Detail-oriented with a quality-focused mindset.
Ability to work independently and as part of a team.
Customer Service & Account Management
Product Quotations & Order Processing
Contract Review
Data Entry & Documentation
Microsoft Office (Word, Outlook, Excel)
General Office Equipment
Email & Communication Systems

Nice To Haves

Previous Customer Service Experience Preferred
Internal ERP/Business Software (Training Provided)

Responsibilities

Open and update customer accounts by maintaining accurate customer information.
Respond to customer inquiries and provide product quotations and technical information.
Process customer orders, order changes, and contract reviews.
Resolve customer complaints by identifying issues and providing appropriate solutions.
Coordinate sample requests, order status updates, and expedited shipments.
Maintain accurate documentation and customer records.
Communicate effectively with internal departments to ensure customer satisfaction.
Perform data entry and maintain order accuracy.
Travel occasionally as required.
Perform additional duties as assigned.