FIELD SERVICE TECHNICIAN

Carter Machinery

5h • Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician in South Hill, Virginia. The Field Service Technician is responsible for providing expert level diagnosis, troubleshooting and repair of all engine/components regardless of model/maker at customer jobsites. The company is offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires, with $2,500 payable after 90 days of employment and the remaining $2,500 payable after 180 days of employment. Candidates with a minimum of three years' relevant heavy equipment field experience are eligible for the $5,000 sign-on bonus, while those with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign-on bonus, also paid in two equal installments.

Requirements

• High school diploma or GED required
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs.
• Excellent mechanical aptitude.
• Ability to repair Caterpillar and competitive components and machines.
• Excellent driving record and the ability to obtain a CDL.
• Ability to become DOT certified with DOT Medical Card.
• Willingness to work any shift and overtime as needed to meet business and customer demands.
• Strong communication with excellent oral and written communication skills.
• Self-direction and well organized.
• Proficient use of technical software, databases and manuals.

Nice To Haves

• Minimum of four years’ experience repairing heavy construction equipment preferred.
• Experience troubleshooting and diagnosing expert level mechanical repairs.

Responsibilities

• Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders.
• Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer’s jobsite.
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications.
• Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor.
• Perform heavy electrical and computer repairs.
• Interpret and utilize information from operating, maintenance and service manuals/bulletins.
• Inspect components removed from machines to determine their reusability.
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.
• Clearly and concisely document all work and repairs completed in a timely manner.
• Maintain work area, tools and equipment to promote a clean and safe environment.
• Perform various other duties as assigned.

Benefits

• Up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires.
• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees