Pinter/MFD Field Service Technician
About The Position
The Field Service Technician will be responsible for the overall remedial and scheduled service for customer devices under contract. This role provides quality service execution performance to meet or exceed customer commitments, resulting in high levels of customer satisfaction. Responsibilities include delivery and installation of printer supplies, maintaining and repairing equipment, conducting technical analysis of product implementations, troubleshooting technical problems, and assessing product needs in accordance with customer specifications. The technician will also conduct technical training and product briefings and act as a local on-site representative to the customer's organization.
Requirements
- Strong electro-mechanical aptitude.
- Reliable Transportation Required
- Sound administrative & computer skills.
- Ability to frequently and properly lift up to 60 pounds.
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Nice To Haves
- 2 - 5 years’ experience in servicing printers, hard copy devices, or imaging products preferred.
- Microsoft Office Suites is Desirable
- Experience and detailed knowledge of Lexmark printers desirable
Responsibilities
- Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
- Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
- Effectively schedule calls to manage SLA requirements across assigned activities.
- Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
- Assist customer with any reported issues or questions on customer products.
- Train Customer on appropriate usage of customer products & features.
- Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
- Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
- Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
- Provide Meter Reads on Devices as needed.
- Present a positive image through proper attire, communication skills and personal grooming.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
