Lottery Field Service Technician

Brightstar Lottery • Portland, OR

13d • $19 - $28 • Onsite

About The Position

The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at Retailer (customer) locations in the Moses Lake, WA, area. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Requirements

• High school degree or GED equivalent required.
• At least 1 - 2 years of experience in a customer service related position.
• At least 1 -2 years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

Responsibilities

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Benefits

• Medical, dental, and vision benefits start on day one of being a Brightstar employee
• 12 paid holidays plus 2 floating holidays per year
• 3 weeks (15 days) of paid vacation per year
• Accrued paid sick leave
• 401k with employer match
• Company paid parental leave
• life insurance
• short term disability
• long-term disability
• tuition reimbursement
• wellness programs
• identity theft insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED