Field Service Technician

Smart Care Equipment Solutions•Newport News, VA

2d•Onsite

About The Position

As a Preventative Maintenance Service Technician with Dutton Equipment, a Smart Care company, you will deliver our performance check programs by providing pro-active maintenance to keep our customers’ kitchen equipment running at optimum efficiency and limit breakdowns. You will also be the primary service technician for our beverage business by completing installations, removals, preventative maintenance, and emergency repairs. As a Technician you will be at the heart of our operations by diagnosing, repairing, and providing planned maintenance on a broad range of cooking, refrigeration, and dishwashing equipment. Your work makes you a valuable partner to our customers by helping them improve their food service operations, equipment uptime, and overall profitability. Smart Care’s industry-leading technical training, mobile-technologies, and technical support provide the opportunity for you to rapidly expand your expertise and grow your career in this dynamic industry. If you’re ready for a new and exciting challenge, it’s time to get smart with Smart Care! Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Requirements

High School diploma or equivalent
Valid driver’s license and acceptable motor vehicle record
Willingness to be on call or work shifts according to customer needs
Availability for occasional overnight travel as assigned

Nice To Haves

Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)
Technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
Self-motivated with the proven ability prioritize and work independently with minimal direct supervision.

Responsibilities

Deliver performance check programs by providing pro-active maintenance to keep customers’ kitchen equipment running at optimum efficiency and limit breakdowns.
Complete installations, removals, preventative maintenance, and emergency repairs for the beverage business.
Leave from home each morning and independently work at customer sites to complete performance checks on commercial foodservice equipment, including refrigerators, ice machines, ovens, fryers, and complete beverage equipment preventative maintenance, emergency repairs, installations, and removals.
Complete in-service training of the customer’s staff on proper cleaning and daily maintenance of equipment.
Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments.
Identify operating challenges that lead to kitchen equipment failure in restaurants, hotels, hospitals, and other commercial customers.
Attend appropriate technical and manufacturer training to obtain additional licenses and certifications to progress in your career.
Diagnose, repair, and provide planned maintenance on a broad range of cooking, refrigeration, and dishwashing equipment.