Field Service Technician
About The Position
Atlantech Online, Inc. is seeking a self-driven and motivated full-time Field Service Technician to perform field installations at client locations. This position involves installing internet and phones for business clients, as well as low-voltage wiring and cabling in commercial office buildings. The role requires testing and troubleshooting voice and data services, including customer premise equipment. Additionally, responsibilities may include performing pre-installation site surveys to determine labor and material needs for new customers. The technician will interact with property managers, building engineers, and IT personnel, maintaining professionalism and ensuring customer satisfaction.
Requirements
- 2+ years of experience providing field service in telecommunications
- Reliable vehicle, a valid driver's license, insurance, and a good driving record
- Familiarity with the Metro DC area
- Familiarity with installing, terminating, testing and troubleshooting fiber connections
- Experience troubleshooting POTs lines, and Ethernet over Copper connections.
- Hands on experience using optical time-domain reflectometer (OTDR) and other fiber testing equipment
- Experience working with Cat5/Cat6 cabling
- Ability to run, terminate, and test single-mode and multi-mode fiber
- Ability to read and understand network blueprints
- Ability to lift 50 lbs or more
- Knowledge about Microsoft Office, including Outlook, Word, and Excel
- Diagnostic skills to perform layer 1 troubleshooting
- Excellent customer service skills
- Detail-oriented
- Ability to keep up in a fast-paced environment and complete all work in a timely manner
- Ability to maintain professionalism while on the job
- Team player
- Full vaccination against COVID-19
Nice To Haves
- Recent experience with installing low voltage wiring
- Experience using EXFO testing equipment
Responsibilities
- Perform field installations at client locations.
- Install internet and phones for business clients.
- Perform low-voltage wiring and cabling in commercial office buildings.
- Test and troubleshoot voice and data services, including customer premise equipment.
- Perform pre-installation site surveys to determine required labor and materials.
- Interact with property managers, building engineers, and IT personnel.
- Maintain professionalism and ensure customer satisfaction.
Benefits
- Medical
- Dental
- Vision
- Mileage reimbursement
- Paid parking
- Generous paid vacation time
- Sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
