Field Service Technician - Little Rock AR

Hach•Little Rock, AR

1d•Remote

About The Position

At Hach, a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. The Field Service Technician I is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).

Requirements

HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.
A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.
This position requires daily travel to customer sites, typically within a 2-hour radius of the home office.
On average, 65-75% of weekly travel will include overnight stays.
Occasional travel to other states within the region is expected, with trips lasting up to one week at a time.

Nice To Haves

2+ years of field service experience and/or customer-facing roles preferred.
This position requires occasional rental of vehicles or booking of hotel rooms for business travel.

Responsibilities

Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc.
Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2).
Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
Follows safe work practices according to company policy.
Executes administrative activities in support of service visits.
Daily travel to customer sites.
Company-paid travel, accommodations, and meals are provided for overnight stays.

Benefits

Comprehensive 10-week training period (8 weeks in the field, 2 weeks classroom-based training in Loveland, CO).
Company car (maintenance/fuel paid for by us).
Company Cell phone.
Corporate credit card for company expenses.
Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
Dedicated support staff to assist you in helping your customers.
Many growth and development opportunities are available!
Paid time off
Medical/dental/vision insurance
401(k)