Field Service Technician - Little Rock AR
About The Position
At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. The Field Service Technician I is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants). This role will be based in the Little Rock, AR, area and support our customers throughout the territory.
Requirements
- HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
- Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.
- 2+ years of field service experience and/or customer-facing roles preferred.
- A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.
Responsibilities
- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
- Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
- Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc....Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2)
- Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Follows safe work practices according to company policy.
- Executes administrative activities in support of service visits.
- Daily travel to customer sites.
Benefits
- Comprehensive 10-week training period (8 weeks in the field, 2 weeks classroom-based)
- 4 days on, 3 days off schedule (4 shifts per week at 10-hour days)
- Company car (maintenance/fuel paid)
- Company Cell phone
- Corporate credit card for company expenses
- Full benefits starting your first day: including medical/dental/vision
- 401(k) with company matching
- PTO (up to 17 days a year)
- 48 hours of Paid Sick Leave
- Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
- Dedicated support staff
- Growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
