Field Service Technician

Formlabs • Dallas, TX

5d • $33 - $46 • Onsite

About The Position

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across North America. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

Requirements

• Bachelor's degree or equivalent in a STEM-related field
• Hands-on repair experience
• A valid passport
• Capable of performing job function utilizing written procedures, verbal instructions and visual aids
• Ability to work independently with little direct supervision while traveling 80+% of the time
• Located in close proximity to Dallas Fort Worth International Airport

Nice To Haves

• Experience in Dental/Medical applications
• Experience with CAD/CAM
• Experience with 3D printing technologies and materials.

Responsibilities

• Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
• Conduct structured on-site training sessions for new and existing customers, teaching them how to operate the machinery, utilize software, and perform basic maintenance.
• Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
• Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
• Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
• Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
• Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
• Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Benefits

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• 401K matching and access to financial advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• Unlimited 3D prints

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level