Field Service Technician - Vancouver Island

Metro Compactor Service•Port Coquitlam, BC

42d•Onsite

About The Position

The Field Service Technician travels to our high-profile commercial and residential client locations across the Metro Vancouver to perform diagnostic checks, preventative maintenance, troubleshooting, and general repairs to waste equipment such as compactors, balers, and garbage chute systems. You will communicate directly with client users, operators, and employees to deliver a successful service visit. While most of your work will be independently performed after a suitable training period, you will be collaborating with other technicians and support staff to deliver the best possible solution for our clients.

Requirements

Valid “Class 5” Driver’s License with a clean abstract.
MUST be able to read and interpret schematics and conduct basic electrical troubleshooting.
Previous working experience on machinery, including Hydraulic and Pneumatic systems, or electrical controls.
Experience with limit switches, photo-eye sensors, and/or solenoids.
Experience working with hand tools including drills, grinders, wrenches, hammers, and measurement tape.
Must be willing to travel to several locations throughout the day and work independently in a company vehicle.
Strong verbal communication skills, professional appearance, positive attitude, and a safety-first mindset

Nice To Haves

Industry experience repairing waste and recycling equipment an asset
Basic Programmable Logic Controller (PLC) experience an asset
Stick Arc Welding an asset

Responsibilities

Start the day by reviewing your service schedule, ensuring that you're equipped with all the necessary parts and tools in your company vehicle.
Drive to customers at commercial or residential job sites and engage with the site contact to discuss any issues they're experiencing with their equipment.
Begin diagnostics on malfunctioning waste equipment, such as balers, compactors, or chute systems. Conduct repairs or maintenance tasks for various issues such as: adjusting sensor and component failures, operational issues, malfunctioning hydraulic pumps or motors, damaged hoses, and electrical problems (wiring issues, faulty switches, or relays), etc.
Document each service call, detailing the issues faced and the solutions provided, ensuring that any feedback or specific client requests are noted.
Address urgent calls, demonstrating your ability to manage unforeseen challenges and ensuring minimal downtime for clients.
Engage with clients, providing them with updates on their equipment status, and advising on any further steps or care they should be aware of.
Ensure safety protocols are followed at every site, especially when working in varying weather conditions or near waste materials.
Leave each job site clean and free of debris to ensure exceptional customer satisfaction.