Field Service Technician (Remote - US)
Encore•Chicago, IL
•Remote
About The Position
Palliser Furniture Ltd. is currently seeking an energetic and dedicated individual to fill the role of a Field Services Technician based in the United States to provide remote and on-site support for our customers across the U.S. The ideal candidate will have strong technical expertise, excellent customer service skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. The role will involve travelling to customer locations, assessing technical needs, and delivering tailored maintenance solutions.
Requirements
- Strong mechanical and technical aptitude with the ability to diagnose and solve issues effectively.
- Excellent interpersonal and communication skills, with the ability to manage customer relationships professionally and empathetically.
- Proven ability to work independently and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- Willingness and ability to travel extensively (50-70%).
- Valid driver’s license and passport.
Responsibilities
- Provide exceptional customer service in person, over the phone, and via email to address inquiries, resolve issues, and build strong relationships.
- Collaborate with the sales and technical teams to ensure customer satisfaction and align services with company goals.
- Manage service schedules, ensuring timely visits and efficient use of resources.
- Conduct on-site assessments of customer installations to evaluate technical needs and identify maintenance requirements.
- Perform technical audits on aging recliners and other furniture to assess performance, wear, and safety.
- Prepare detailed reports on findings, including recommendations for improvement, cost estimates, and timelines.
- Maintain a comprehensive understanding of Encore’s products and services to effectively communicate value to customers.
- Stay informed about industry trends and best practices to continuously improve service offerings.
- Develop and present tailored maintenance project quotes and recommendations to customers.
- Identify opportunities to upsell or cross-sell additional products and services to meet customer needs.
Benefits
- Employee Family Assistance Program
- Comprehensive benefits package, including life, health, dental, disability
- Potential RRSP Match Program
- Employee Furniture Purchase Program
- Professional Development Opportunities
- Free Parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
