Field Service Technician

Air Clean Systems • Creedmoor, NC

20d • Onsite

About The Position

The CS Medical Field Service Technician, reporting directly to
the
CS
Medical Service Manager, is
a
Service
employee within
the
CS
Medical
Service
Department based
upon (including, but
not specific to) applicable education, continuing education/industry professional certification(s), and years of
experience within a
technical service environment. The Field Service Technician acts as
a
point of
contact for the Service Department's technical issues and service (repair) work related to
applicable internal and
external (customer-owned)
equipment. These technical issues and service (repair) work occur, and
are
processed via
telephonic, email, fax,
remote-work location, and
in­ person methods.

Requirements

• High-School diploma or equivalent
• One to three years related experience in a medical device environment or equivalent
• Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills
• High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
• High level of customer service and satisfaction skills
• Willing to travel by air, train, or automobile anywhere in the USA
• A valid driver's license with a good driving record
• Attention to detail a must

Nice To Haves

• Associates Degree in related field or equivalent

Responsibilities

• Performs installation and verification of external (customer-owned) equipment at medical entities (remote-work locations) within the United States.
• Receives and resolves external customer generated telephonic, e-mail, fax and in-person technical and service (repair) issues/complaints related to external (customer-owned) equipment.
• Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department's central repository.
• Maintains accountability of and accurate inventories for CS Medical-Owned equipment and spare parts.
• Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.

Benefits

• Compensation package includes health insurance, dental insurance, vision insurance, life insurance and Teladoc following an introductory period.
• Also, a 401K plan with employer contribution is offered.
• The Company offers paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees