Field Service Technician

Vertiv Group•Des Moines, IA

24d•Onsite

About The Position

Vertiv is an industry leader in Technology and Services, seeking a Field Service Technician to install, commission, and perform service on UPS, PDUs, and Battery systems. This role involves providing on-site and phone support to customers, collaborating with technical support, and maintaining accurate documentation. The position requires a commitment to safety, integrity, respect, teamwork, and diversity & inclusion.

Requirements

ASEET or AMEET certification (or progress toward)
4+ years military experience in a related technical field
2+ years of relevant industry experience
Professional written and verbal communication
Effective time management balancing technical and administrative tasks
Familiarity with electrical/electronic test equipment and fundamentals
Ability to follow written technical documentation to perform service tasks
Proficiency with Microsoft Office and company software applications
Collaborative approach with peers, customers, and leadership
Valid driver's license required
Must pass pre-employment drug test, background check, and motor vehicle records check
Must be able to lift up to 50 lbs consistently and up to 75 lbs occasionally
Standing, walking, climbing, stooping, kneeling, and crouching required
Legally authorized to work in the United States. Sponsorship will not be provided.

Responsibilities

Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA)
Provide on-site and phone support to customers, striving for first-time fix resolution
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices and stay current on Safety Bulletins and Service Tips
Complete timecards, expense reports, mileage reports, and service documentation accurately and on time
Maintain individual inventory and perform cycle counts per company policy
Operate safely in accordance with published guidelines and customer site requirements
Meet or exceed on-site response time requirements