Field Service Technician - Chicago, IL
About The Position
With over 60 years of success in the food equipment industry, Reiser is a globally recognized leader for its high-quality equipment, innovative engineering, and exceptional service and support. Our core value is a total commitment to our customers, making Reiser the trusted supplier for food manufacturers seeking better, smarter food processing and packaging solutions. We provide the resources our customers need for their success. Our team of talented and passionate professionals works hard, embraces challenges, and is dedicated to customer success. This customer-centric focus has driven significant growth, and we are now looking for an experienced field service technician to install new equipment and perform routine maintenance and service for our clients. We are seeking individuals with strong electro-mechanical skills and a customer service-oriented personality. Our ideal candidate is intelligent, energetic, hardworking, and enjoys their work.
Requirements
- Five (5) plus years of maintenance experience, including servicing, troubleshooting, and repair of electro-mechanical automated machinery.
- Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers' specifications.
- Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.
- Demonstrated initiative, critical thinking, complex problem-solving skills, judgment, decision-making abilities, persistence, attention to detail, adaptability, flexibility, concern for others, and leadership.
- Ability to sit for long periods on an airplane or in a vehicle to reach job destinations.
- Manual dexterity to operate equipment and tools required on the job.
- Ability to quickly and repeatedly adjust the controls of a machine or vehicle to exact positions.
- Ability to respond quickly (with hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Ability to occasionally lift and/or move up to 75 lbs.
Nice To Haves
- Experience with maintenance, installation, service, and diagnosing issues/repairs on automated food processing and packaging machinery is preferred.
- Food Processing or Packaging Machinery experience is desired.
- Bilingual English-Spanish skills are desired.
Responsibilities
- Install new equipment and provide routine maintenance/service to customers.
- Apply troubleshooting, mechanical, and electrical skills, along with knowledge of hydraulic, pneumatic, and electronic control systems, to install and maintain processing and packaging machinery.
- Provide preventive maintenance and on-site equipment repair.
- Travel away from home visiting food plants primarily in the Southwest Region of the country, with potential travel beyond the territory as required.
- Read diagrams, schematic drawings, engineering specifications, and service manuals to determine work procedures.
- Engage with customers on-site, analyze equipment performance, troubleshoot to isolate problems, and determine necessary actions to restore system performance.
- Share information with team members, customers, and supervisors to prioritize tasks and keep customers informed of corrective actions and equipment status.
- Inform customers about routine preventive maintenance techniques.
- Participate in new projects to install or improve the safety and performance of existing and new equipment.
Benefits
- Outstanding service and support
- Resources to ensure customer success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
