Field Service Technician

CardioQuip • College Station, TX

9d • Onsite

About The Position

Serves customers in the field and in-house by installing and servicing systems and products. This role involves maintaining customer rapport, documenting service actions, and keeping service information confidential. The technician will also update job knowledge through educational opportunities and professional publications, and perform other assigned duties.

Requirements

• High School Diploma or GED
• No previous experience is required
• Driver's License (Required)
• Willingness to travel: 90% (Required)

Nice To Haves

• Associate degree (Preferred)

Responsibilities

• Serves existing accounts by analyzing work orders, investigating complaints, conducting tests, resolving problems, and planning daily travel schedules.
• Establishes service by studying system requirements, gathering components and parts, completing repairs, completing installations, and performing acceptance tests.
• Maintains rapport with customers by examining complaints and identifying solutions, suggesting improved methods and techniques, and recommending system improvements to management.
• Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Documents service actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential and following HIPAA requirements.
• Updates job knowledge by participating in educational opportunities and reading professional publications.
• Other duties and responsibilities as assigned.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid Holidays
• Travel Bonus: avg. $16,000 per year
• Per Diem: avg. $13,500 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED