Field Service Technician

Diebold Nixdorf•Stoughton, MA

2d•Onsite

About The Position

Diebold Nixdorf is looking for a Field Service Technician. This role involves installing, debugging, and providing technical maintenance for product and component hardware and software, primarily at customer locations. The technician will perform scheduled inspections, cleaning, and other services, as well as minor product repairs within an assigned territory. Key responsibilities include inspecting products for correct operation, resolving issues, or escalating them as per established procedures. The role also requires scheduling services, completing all necessary paperwork, and collaborating with customers to ensure satisfaction with service delivery and their understanding of product functionality.

Requirements

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

Responsibilities

Gains familiarity with Field Service Technician practices and procedures.
Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
Performs hardware repairs on a component level.
Cleans and adjusts mechanical components.
Configures and installs applicable software.
Performs routine checks according to documented procedures.
Refills consumables as directed.
Installs, moves, adds, changes and removes hardware and software products.
Instructs and trains customers on usage and operation of installed hardware and software.
Participates in regular hardware and software trainings (on the job, classroom and web based).
Participates in the implementation of measures to achieve agreed KPIs.
Assists with special projects as assigned.