Field Service Technician
About The Position
Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc. This role involves maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment. Responsibilities include responding to and troubleshooting service calls, interacting with clients and customers to solve issues, managing inventory, completing necessary documentation, and performing auditing procedures. The company provides a vehicle and fuel card, and will train inexperienced candidates. The desired shift is 9pm-5:30am Sunday-Thursday, with additional shift differentials for weekends and second/third shifts. The shift starts from home.
Requirements
- Great Customer Service
- High school diploma or equivalent
- Terminal Handler's License - costs covered by company
- Ability to communicate effectively & follow written or verbal instruction
- Strong organizational, problem-solving, analytical skills
- Valid driver’s license
- Minimum of 21 years of age
- Frequently required to lift/push weights up to 50 pounds
Nice To Haves
- Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
- Computer literacy helpful but not required
Responsibilities
- Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices
- Respond to and troubleshoot service calls for equipment repairs in a timely manner
- Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
- Provide exemplary customer service
- Manage inventory to ensure parts are available when repairs are needed
- Complete all necessary documentation for device entry and logs
- Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs
- Load and unload supplies
- Assist in other areas as needed
Benefits
- Company-supplied vehicle
- Fuel card
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with match
- PTO
- Paid holidays
- Life insurance
- AD&D insurance
- Critical illness insurance
- Hospital insurance
- Short-term disability
- Long-term disability
- Identity/legal protection
- FSA accounts
- HSA accounts
- Employee Assistance Program (EAP) for counseling on mental health, finances, adult care, disability, and grief
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
