Field Service Technician: Converse,TX

Caffeinated Coffee Repairs • Converse, TX

9h • Onsite

About The Position

Caffeinated Coffee Repairs is a leading national service provider for coffee equipment, specializing in espresso machines, brewers, and grinding equipment. They are seeking a motivated Service Technician to join their team in Converse, TX. No prior technical experience is required, as new hires will receive hands-on training by riding along with a certified technician and will be enrolled in a certification program. In this role, the technician will perform service calls, preventative maintenance, and equipment installations, troubleshooting and repairing advanced coffee equipment. The position involves delivering excellent customer service and building strong relationships with clients. While the work is primarily independent in the field, technicians are part of a supportive team that collaborates to solve problems and ensure customer satisfaction. Once trained and certified, the technician will be assigned their own work vehicle and service route. The company is looking for someone with a genuine passion for coffee, a willingness to learn, strong problem-solving skills, and good communication abilities, capable of working both independently and as part of a team.

Requirements

• Service mindset and passion for seeking customer satisfaction.
• Ability to work independently and as part of a team.
• Must enjoy coffee, tasting
• Smartphone proficiency for inventory management, scheduling, and other tasks.
• Must be able to lift 50 lbs. without assistance.
• Valid driver's license with a clean driving record.
• Must maintain a reliable smartphone capable of accessing required training, scheduling, and communication tools.
• Must have reliable transportation to and from work and training during the initial training period.
• Willingness to learn
• Strong problem-solving skills
• Good communication abilities

Nice To Haves

• Experience as a barista
• Experience with appliance repair

Responsibilities

• Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory
• Foster strong customer relationships and inspire loyalty through professional and reliable service adhering to safety standards.
• Meet Service Level Agreement (SLA) requirements by conducting thorough inspections, timely maintenance, and accurate paperwork completion.
• Diagnose and troubleshoot equipment issues.

Benefits

• Competitive base pay based on experience and certifications.
• Benefits eligible within the first 90 days: Medical, Dental, and Vision Insurance
• 401K Match.
• Paid Time Off (PTO) accrued based on hours worked and available for use after the initial eligibility period. PTO may be used for vacation, personal time, or sick leave in accordance with company policy.
• Professional and career development opportunities.
• Military Friendly and Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed