Field Service Technician

Carter Machinery Careers•Lynchburg, VA

1d•Onsite

About The Position

We are currently offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable at hire, and the remaining $2,500 is payable after 90 days of employment. Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Requirements

Minimum of four years’ experience repairing heavy construction equipment preferred
Experience troubleshooting and diagnosing expert level mechanical repairs
High school diploma or GED required
Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs
Excellent mechanical aptitude
Ability to repair Caterpillar and competitive components and machines
Excellent driving record and the ability to obtain a CDL
Ability to become DOT certified with DOT Medical Card
Willingness to work any shift and overtime as needed to meet business and customer demands
Strong communication with excellent oral and written communication skills
Self-direction and well organized
Proficient use of technical software, databases and manuals

Nice To Haves

Demonstrating ability to learn and apply new knowledge
Working independently and part of a team
Prioritizing workload while providing excellent customer service
Interacting with customers on a professional level
Performing well in a fast-paced work environment
Working in coordination with team to achieve Continuous Improvement goals and objectives
Promoting a positive customer experience
Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Responsibilities

Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders
Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer’s jobsite
Disassemble, inspect and determine parts needed. Reassemble to factory specifications
Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor
Perform heavy electrical and computer repairs
Interpret and utilize information from operating, maintenance and service manuals/bulletins
Inspect components removed from machines to determine their reusability
Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
Clearly and concisely document all work and repairs completed in a timely manner
Maintain work area, tools and equipment to promote a clean and safe environment
Perform various other duties as assigned