Field Service Technician

State Industrial - Recruiting•Forney, TX

14h•Onsite

About The Position

The Account Manager (Field Service Technician) drives sales growth, performs preventative maintenance, executes installations, manages route completion, and oversees collections within an assigned territory. The role conducts routine preventative service visits for existing customers, ensuring equipment performance and appropriate chemical usage while identifying opportunities for additional products and services. Duties include inspecting results such as glasses, silverware, and laundry; verifying chemical dosing through titration; documenting findings; completing repairs or adjustments; managing chemical inventory; facilitating product delivery; and collecting payments when necessary. State Cleaning Solutions, a division of State Industrial Products, provides sales and service to the hospitality and healthcare marketplace. It designs, implements, and maintains cleaning and sanitization programs, supplying equipment and chemicals and supporting customers through an extensive 24/7 service network.

Requirements

High school diploma or GED.
Background in customer service and/or sales.
Proven ability to sell value-added products and services.
Strong mechanical aptitude and ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment, including plumbing, electrical, and mechanical work.
Demonstrated ability to troubleshoot and resolve complex, multidisciplinary issues.
Ability to prioritize tasks, manage time effectively, and meet deadlines.
Strong customer service orientation and a solution-focused mindset.
Ability to operate company vehicles in compliance with fleet policy.
Ability to consistently lift up to 60 lbs.

Nice To Haves

Prior experience in mechanical repair is strongly preferred.

Responsibilities

Meet or exceed monthly, quarterly, and annual targets for routing efficiency, preventative maintenance standards, and account retention.
Perform comprehensive preventative maintenance to ensure equipment is safe, compliant, and operating effectively.
Conduct equipment installations and removals, and respond to after-hours service calls as needed.
Maintain account retention within the assigned core business territory.
Identify and recommend ancillary products and services based on customer needs.
Document service results and chemical inventory using handheld devices and route history documentation.
Replenish and maintain assigned inventory.
Assist with district and inter-district coverage when required.
Enforce and support corporate policies, guidelines, and safety standards professionally and consistently.
Complete required documentation, reports, and administrative tasks accurately and on time.
Maintain the company vehicle on a regular schedule, including oil changes, tire rotations, and washes.