Field Service Technician

Cornerstone Building Brands • Bryan, TX

15h • Onsite

About The Position

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

Requirements

• High school diploma or equivalent
• 1-2 years of general construction or building material installation experience preferred.
• 1-2 years of fenestration manufacturing or installation experience preferred.
• Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows).
• Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools
• Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them.
• Good written skills are required.
• The basic use of a computer and CRM systems are required.
• Field window repair often requires climbing ladders, ability to lift objects up to 35 pounds regularly, and working in various challenging positions. Physical fitness and comfort with heights are important for this work. Good hand-eye coordination is necessary for precise repairs and installations.
• Awareness of safety protocols, including the proper handling of glass, working at heights, and wearing protective gear (e.g., gloves, safety glasses, and harnesses when needed). Understanding building codes and regulations regarding window installation and repairs for compliance with local laws. Operating a company vehicle safely and within local laws and regulations.
• Good communication skills and the ability to explain repair issues clearly to customers are important. Providing excellent customer service is required which helps to build a good reputation and repeat business.
• Valid driver’s license and clean driving record required.
• Must be at least 18 years of age to apply.

Responsibilities

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments and repair
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
• Work closely with service scheduler providing feedback on complete and incomplete service requests
• Document requirements for follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate company vehicle in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed

Benefits

• Healthcare benefits starting on your first day of work.
• Competitive pay.
• Inclusive, collaborative environment.
• Professional development opportunities.
• Tuition reimbursement.
• Generous PTO.
• Employee discount programs.
• Medical, dental and vision benefits starting day 1.
• PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED