Field Service Technician - HW - Long Island, NY

Siemens Healthineers•Washington, PA

1d•Remote

About The Position

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FST operates in a designated field service region and represents VMS. Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures. Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region. Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership. Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures. Communicate required follow up actions to primary assigned representative.

Requirements

Excellent time management and professional communication skills both internal to Varian and externally to customers.
Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
Basic technical experience with micro-computers/PC based systems.
Basic technical knowledge and experience with simple hand tools.
Must live within close proximity or be willing to relocate to Long Island, NY.
Must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
Must be legally authorized for employment in the United States. Will not require employer sponsored work authorization now or in the future for employment in the United States.
Must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Vocational training or military experience with electronics.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Strong ability to manage customer expectations while building and maintaining positive relationships.
Has completed all required VMS training classes for HW Preventive Maintenance.

Responsibilities

Perform preventative maintenance on all designated VMS equipment according to instructions and company guidelines.
Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
Communicate required follow up actions to primary assigned representative.
Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law.