Field Service Technician

Maxcess International • Oklahoma City, OK

3d • Onsite

About The Position

The role of Field Service Technician is to provide onsite, and remote, service and support to Maxcess customers while working collaboratively with all internal teams. This position involves daily communications with customers, sales, engineering, and manufacturing, as well as providing onsite and remote support for service and support matters. The technician will initiate tests and troubleshooting to diagnose electronic, mechanical, and hydraulic equipment, and complete repairs, replacements, and upgrades of existing equipment. They will also be responsible for the installation and testing of new equipment, maintaining tools and equipment, and ensuring necessary parts are available for service visits. Additionally, the role includes training customers, manufacturing, and sales employees on new products and processes, performing application reviews, assisting with ROI calculations, and providing detailed written reports and sales recommendations. The Field Service Technician will manage their own schedule, collaborate with manufacturing and engineering for coverage, and adhere to waste management and energy conservation practices. Safety compliance with all relevant regulations is also a key responsibility.

Requirements

• Excellent written and verbal communication skills
• Strong problem solving skills and efficient management of time and resources
• Excellent computer skills, Microsoft Office, Epicor, SalesForce, & all travel platforms
• Ability to read blueprints and drawings understanding tolerancing and specifications
• Good understanding of machining/shop mathematics
• Ability to use precision measurement tools, micometer, calipers, digital protractors, scales, etc
• Travel globally
• Self-managed and capable of completing tasks in a timely manner
• Minimum of high school diploma or GED, Technical Diploma, or equivalent industry experience
• 5+ years experience in industrial, mechanical, electromechancial, converting or paper making required
• Work in conditions typical of an industrial manufacturing environment – noise, dust, odors and temperature variation
• Ability to exert up to 100 lbs of force occasionally, 50 lbs of force frequently and 20 lbs of force constantly to move product.
• Sit/stand/walk 8-16 hours a day
• Strenuous position requiring continuous bending, reaching, standing, walking, pushing, pulling, lifting, hand/finger dexterity, twisting, grasping, feeling, and occasional stooping, crouching, repetitive motion and eye to hand coordination.
• Good corrected vision, depth perception, color vision, and field of vision.
• Must be willing to travel at least 80% of the time

Responsibilities

• Daily communications, both verbal and written, with customers, sales, engineering and manufacturing
• Onsite and remote support for customers and all associated to service and support matters, to include internal and external associates
• Initiate test and troubleshooting, onsite and remotely, to diagnosis electronic, mechanical and hydraulic equipment
• Complete onsite repair, replacement and upgrade of existing equipment
• Complete installation and test, onsite and remotely, of new electronic, mechanical and hydraulic equipment
• Maintain tools and equipment required to provide hands on work at customer location
• Ensure equipment, parts and tools are onsite at customer location to enable a successful service visit
• Complete hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions
• Perform onsite application reviews making application and product recommendation
• Assist Sales and customer in ROI calulations for upgrades and new sales opportunities
• Complete detailed written reports for all services provided onsite and remotely
• Provide detailed sales recommendations for new, upgrade and replacement parts
• Enter quotes and orders related to field service and support
• Manage scheduling of all onsite and remote service
• Work collabrotively with manufacturing and engineering to ensure service schedule coverage
• Manage waste responsibly (utilize proper containers, participate in the recycling programs)
• Promote energy conservation
• Maintain safety compliance for all International, Federal, State and Site specific service requirements
• Actively support and maintain business objectives and initiatives
• Other duties as assigned to meet departmental and company objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED