Field Service Technician

Siddons-Martin Emergency Group•Waxahachie, TX

22d•Onsite

About The Position

The Field Service Technician is responsible for the service and repair of all equipment, troubleshooting, analysis of apparatus failure, and keeping apparatus and equipment in a high level of service and safety.

Requirements

Must be willing to travel within an assigned territory.
Must be dependable.
Excellent customer service skills, both verbal and written.
Must assume responsibility for high quality repair process.
Must have the ability to work independently or with less supervision
Should have excellent verbal communication skills
Must have the ability to work under pressure
Ability to manage service calls
High School Diploma or GED
Clean driving record with or able to obtain a Class B non-exempt CDL driver license
Knowledge of repair principles and procedures in all areas of the Heavy Truck Repaid Industry

Nice To Haves

EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Responsibilities

Responsible for the service and repair of all fire apparatus equipment.
Testing and repairing equipment by traveling to the location of the customer.
Provide troubleshooting and performing installation of equipment.
Attending to the needs of the customer whenever required.
Provide confirmation that equipment is functional.
Provide telephone support to the customer in order to perform troubleshooting.
Follow through to ensure equipment is in proper working condition after performing troubleshooting.