Field Service Technician

Epiroc • Salt Lake, UT

47d • Onsite

About The Position

Epiroc USA LLC's Parts and Services (PSD) Division aims to maximize customer productivity through a broad range of services including spare parts supply, professional service, support solutions, and training. Field Service Technicians are crucial in providing thorough service support for technical issues, monitoring, testing, and demonstrations to minimize downtime, reduce costs, and showcase product capabilities. This role requires specialized expertise in troubleshooting, repairing, and installing parts to maintain equipment, executed with urgency and adherence to Epiroc's high-quality standards. The work environment involves regular exposure to moving mechanical parts, fumes, airborne particles, and outdoor weather conditions, with occasional exposure to heights, toxic chemicals, and electrical shock risks. Employees are expected to sit for extended periods, use hands for manipulation and reaching, and possess the ability to talk and hear. Company-provided Personal Protective Equipment (PPE) is mandatory, and reasonable accommodations are available for individuals with disabilities. This position is classified as Safety Sensitive.

Requirements

• Basic computer skills.
• Familiarity with Epiroc equipment.
• Previous work experience demonstrating a strong mechanical aptitude, good work ethic, and ability to read basic hydraulic and 24-volt schematics.
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc.
• Must complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment.
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager.
• Maintain a valid driver’s license; a good driving record is required.
• If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license.
• Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate).
• Travel is required in this position.
• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience (for Level 2).
• Will need to complete TL1 and TL2 within 3-6 months of hire (for Level 2).
• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience (for Level 3).
• Expert at Rig Control Systems (RCS) (for Level 3).
• Will need to complete TL1 and TL2 training within 1 month of hire (for Level 3).

Nice To Haves

• Level will be determined based on selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

Responsibilities

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory.
• Complete daily work assignments as requested from the customer or supervisor.
• Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site.
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field.
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact.
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times.
• Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims.
• Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication.
• Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment.
• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers.
• Rebuild various complete components to OEM specifications in service shop.
• Ability to perform essential functions of the job on the various equipment types supporting all business line areas.
• Serve as a subject matter expert for other service technicians, support with their training and development.

Benefits

• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree