Field Service Technician (Columbia, SC)
About The Position
The Field Service Technician performs hands-on, field-based service for industrial weighing equipment in customer locations. The role helps customers keep operations safe, accurate, and efficient through preventative maintenance, calibration, repairs, installations, troubleshooting, and clear service communication. Technicians work independently and with a team, plan service calls, document work using digital tools, maintain tools and company equipment, and support customer relationships. The position participates in an on-call rotation and may require overtime to meet customer demand. The role is based in Columbia, South Carolina, and involves travel to customer sites.
Requirements
- High school diploma.
- Mechanical aptitude and a solid understanding of electrical theory.
- Experience troubleshooting industrial, mechanical, or electromechanical equipment.
- Ability to work in different environments and customer locations daily.
- Strong written and verbal communication skills.
- Ability to document work accurately using digital tools such as ERP, CRM, or service dispatch systems.
- Ability to work independently and contribute to a team.
- Willingness to obtain a CDL within six months of hire; company-supported.
- Valid driver’s license and ability to meet DOT and customer requirements.
- Ability to pass background and drug screenings.
- Ability to travel up to 25% of the time, with occasional higher travel based on business needs.
- Ability to lift and move test weights and equipment weighing 50–100 lbs., using team lifts.
- Ability to work in industrial environments, including confined spaces, varying temperatures, and elevated work areas.
- Ability to use hand tools, power tools, and hydraulic equipment.
- Comfort wearing PPE, including respirators, when required.
Nice To Haves
- Associate degree or technical training in electronics, industrial maintenance, or a related field.
- Experience in weighing, metrology, construction sites, rigging, or industrial installations.
Responsibilities
- Perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment.
- Diagnose and troubleshoot mechanical, electrical, and electromechanical systems.
- Plan and execute service calls efficiently and complete work safely and correctly.
- Communicate findings, next steps, and service plans to customers.
- Document calibration data, service notes, timekeeping, and customer sign-offs accurately.
- Support equipment installations independently and as part of a team.
- Maintain tools, inventory, and company equipment according to policy.
- Identify job-site safety risks and proactively mitigate hazards.
- Collaborate with service and sales teams to support customer relationships and identify equipment upgrades or service improvements.
- Participate in an on-call rotation and work overtime as needed to meet customer demand.
- Follow company safety policies and procedures, including the Hierarchy of Controls.
- Maintain a professional appearance and conduct.
- Operate and maintain the company vehicle safely.
- Take ownership of work quality, accuracy, and customer satisfaction.
- Understand and apply the Science of Weighing, including the importance of precision, documentation, and compliance.
Benefits
- Company service vehicle.
- Boot and tool allowances.
- Competitive benefits package including medical, dental, vision, and 401(k).
- Ongoing training and development.
- Clear career growth opportunities.
- Safety-first culture built on accountability, teamwork, and service.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
