Field Service Technician

Cornerstone Building Brands•Bryan, TX

23h•Onsite

About The Position

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustments on window and door products. This role involves providing technical feedback on product performance and deficiencies, communicating with dealers on service issues, and acting as a liaison between Insulate and the end-user. The position requires independent judgment, problem-solving skills, keen observation, and effective responsibility assumption. Prompt action in making craftsman-like repairs or product replacements is essential for customer satisfaction. Exceptional communication and interpersonal skills are also crucial for success.

Requirements

High school diploma or equivalent
1-2 years of general construction or building material installation experience preferred
1-2 years of fenestration manufacturing or installation experience preferred
Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows)
Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools
Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them
Good written skills are required
Basic use of a computer and CRM systems are required
Field window repair often requires climbing ladders, ability to lift objects up to 35 pounds regularly, and working in various challenging positions
Physical fitness and comfort with heights are important for this work
Good hand-eye coordination is necessary for precise repairs and installations
Awareness of safety protocols, including the proper handling of glass, working at heights, and wearing protective gear (e.g., gloves, safety glasses, and harnesses when needed)
Understanding building codes and regulations regarding window installation and repairs for compliance with local laws
Operating a company vehicle safely and within local laws and regulations
Good communication skills and the ability to explain repair issues clearly to customers are important
Providing excellent customer service is required which helps to build a good reputation and repeat business
Valid driver’s license and clean driving record required
Must be at least 18 years of age to apply

Responsibilities

Completion of all service requests in assigned territory
Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
Work closely with service scheduler providing feedback on complete and incomplete service requests
Document requirements for follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design deficiencies
Provide recommendations for modifications
Operate company vehicle in a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed