Field Service Technician Field Service Technician

Nestle Operational Services Worldwide SA•Calgary, AB

62d•Onsite

About The Position

The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities. This position is an existing vacancy.

Requirements

Secondary education diploma or equivalent combination of education and experience.
Minimum 2 years of previous field service experience.
Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
Valid driver’s license and clean driver’s abstract.
Must be able to regularly lift and install equipment of up to 25 kilograms.
Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
Excellent organizational and planning skills. Demonstrated ability to learn.
Must be available and willing to participate in the afterhours on call rotation.

Responsibilities

Receive dispatched service call via dispatcher.
Perform preventative maintenance as required.
Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste).
Provide training to customers on the daily maintenance of the dispensing equipment.
Follow up with account until the service call is completed.
Report all service activities accurately on invoice/service orders at the completion of every call.
Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
Travel throughout region to assist other technicians as needed.
Interact with sales team, call center, help desk and other technicians.
Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

Benefits

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and five personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)