Field Service Technician-DFW
About The Position
Pregis is seeking a Field Service Technician for the DFW area, with travel extending down the I-35 corridor. This role reports to the Field Services Manager and is primarily responsible for the installation, repair, maintenance, and management of Pregis Packaging and Sharp Systems/Equipment, with a predominant focus on Pregis Packaging equipment. The technician will also assist with customer equipment needs and communicate technical and non-technical information to Pregis Systems Administrators, Regional and Account Managers, and customers. The position is fully remote, based out of an assigned territory or regional area, requiring daily local travel Monday to Friday to customer sites, with overtime as required.
Requirements
- Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics.
- Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude.
- Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels.
- Ability to work successfully with little to no direct supervision.
- Effective time management and cost control skills.
- A clean driving record is required (company car is provided).
- Availability to travel daily Monday to Friday within an assigned territory.
- Ability to occasionally lift or move up to 50 lbs.
- Familiarity with Microsoft Office applications.
- Walking extended distances.
- Standing for extended times up to 75% of the day.
- This role requires up to 50% travel.
Nice To Haves
- Associate’s degree or equivalent from 2-year college (preferred)
- At least 5 years of related experience and/or training (preferred)
Responsibilities
- Deliver in-field support and optimize material delivery systems.
- Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
- Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
- Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports.
- Ensure timely and thorough completion of all service-related documentation.
- Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
- Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
- Maintains accuracy and completeness in the preparation of all required documentation.
- Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
- Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
- Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
- Maintains precise and current records for all co-managed parts and tool inventories.
- Consistently adheres to full compliance with established financial and operational policies and procedures.
- Available to travel upon request to provide support at other service locations across North America.
- Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
