Field Service Technician

Stryten Energy•Kansas City, MO

16h•Hybrid

About The Position

The Field Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer's site, while also actively seeking opportunities to offer the right products to the customer. You'll have access to a company vehicle and training to make you effective. But you need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents. If you enjoy bringing solutions to the customer and don't mind getting your hands a little dirty, this might be for you! This position is home-based and requires travel to customer sites in the Kansas City, MO area per business needs.

Requirements

High school diploma or equivalent and one (1) to two (2) years of battery industry or related experience.
Forklift Training Certification or ability to obtain.
Usage of standard shop tools.
Good understanding of basic electricity/electronics.
Ability to read, analyze and interpret common technical manuals.
Excellent communication and customer satisfaction skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to train new personnel and provide technical assistance where needed.
Ability to calculate prices accurately when quoting estimates or completion of the work order for billing purposes, such as adding, subtracting, percentages and volume.
Ability to define problems and draw valid conclusions on the work that needs to be performed.
Critical thinking and troubleshooting skills.
Ability of work with minimal supervision.
Ability to manage multiple projects and plan special projects.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Ensure work orders are filled out properly and in a timely manner.
Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.
Ensure a clean and safe work area.
Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications.
Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.
Operate company vehicles in a safe, courteous manner, in all traffic.
Communicate with Management/Sales on any customer issues.
Actively promote point of sale items and allied products and services.
Proper use of company funds and assets in the execution of the job.
Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.
Ability to operate forklift truck, crane, and reach truck on a regular basis.
Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer’s expectation.
Ensure all information is conveyed to proper authority at customer’s location to ensure customer satisfaction.
Demonstrates proficiency in the troubleshooting and repair of competitor’s equipment.
Pursues new accounts, qualifies whether services are warranty or billable.
Recommends and implements improvements in the work process.
Interfaces with multiple levels of customers/dealers/management to provide assistance and recommend application improvements.
Additional responsibilities as needed to support the team and company goals.