Field Service Technician
About The Position
The Field Service Technician is responsible for providing best-in-class service and support for TARGAN’s broiler hatchery customers. This position requires the skills necessary to maintain, repair, test, diagnose, troubleshoot, and debug electro-mechanical chick sexing, vaccination and other integrated automated systems. Primary responsibilities include maintenance and emergency repairs on all TARGAN installed equipment at the customer location. The FST must utilize mechanical and communication skills to work closely with customer supervisors, production employees, and technicians on complex problems, ensuring continued customer satisfaction. Work assignments involve adherence to standardized installation, preventative maintenance, and equipment update programs for assigned customers, while also resolving unanticipated system issues in a timely manner. This position requires frequent travel to customer sites to assist with installation, servicing, and repair of TARGAN vaccination equipment and related sub-systems.
Requirements
- Strong troubleshooting skills across mechanical, electrical, pneumatic, PLC-controlled systems, and sensors (photo eyes, proximity switches, temperature, pressure, etc.)
- Strong communication skills and professionalism when working with customers and internal teams; able to complete clear, timely service reports
- Ability to read and work from electrical schematics, blueprints, and machine drawings; capable of diagnosing issues at the component level
- Experience using laptops/tablets and diagnostic software for machine interface, troubleshooting, and service reporting
- Willingness to learn and develop technical skills
- Self-starter with solid problem-solving skills; able to identify root cause, test sensors/inputs, and restore equipment to operation with minimal supervision
- Strong work ethic and reliability
- Good communication skills
- Ability to follow instructions and processes
- Intermediate computer skills
- Associate degree in electro-mechanical, industrial maintenance, or related field (or equivalent hands-on experience)
- 1–5 years of experience maintaining and troubleshooting automated industrial equipment in environments such as manufacturing, food processing, or poultry systems
- Committed to safe work practices; valid driver’s license and willingness to travel as needed
Nice To Haves
- Entry-level candidates with strong mechanical aptitude encouraged
Responsibilities
- Perform routine/scheduled preventive maintenance on all assigned TARGAN systems
- Provide electrical/mechanical support and perform emergency repairs as needed
- Required participation in territory after-hours, holiday, and weekend support, as needed
- Ensure the Targeted Vaccine Delivery System (TVDS) standardized operations and processes are followed and adhered to in assigned territory
- Implement and manage the TARGAN end-user training program for all customer employees responsible for working with installed systems
- Support and conduct the execution of the TARGAN system evaluation and performance program
- Responsible for system and service-related communications within assigned customer hatcheries
- Principle for collecting and completing all relevant TARGAN reporting forms and procedures including scheduling visits, system maintenance and troubleshooting outcomes, customer site contacts, on-site parts usage and inventory, customer training and certification program, and vehicle and equipment maintenance within assigned time
- Provide input and support to TARGAN Engineering and Bio Research teams
- Other duties as assigned based on business needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
