Field Service Technician for Hermiston, OR

PROFESSIONAL POWER PRODUCTS INC•Darien, WI

121d•$33 - $38•Remote

About The Position

Under the supervision of the Field Service Manager the Field Service Technician installs, inspects and services company provided products and equipment to ensure all issues are resolved to meet company and the customers highest satisfaction expectations. In this role you will travel a minimum of 75% of the time to customer sites often out of state. You will be servicing clients in the San Jose, CA area.

Requirements

High School Diploma, GED, or equivalent experience, including the ability to apply math (fractions, ratios, measurements) and to read, comprehend, and convert instruction manuals/diagrams into work
Demonstrated success as a Field Service Technician exhibiting flexibility/adaptability to a wide range of work responsibilities, effective problem solving with a focus on delivering results, mechanical aptitude with a range of power tools, and high reliability
Subject matter expert in the operation, repair, and installation of switchgear(s), diesel and natural gas fuel systems, load banks, PLCs (Modicon, Allen Bradley, Siemens), and other technical service applications, preferably in power generation or a similar industry

Responsibilities

Install, inspect, and start company-manufactured equipment at customer sites according to specifications, commercial proposals, and company-engineered approved drawings, ensuring that company guidelines and tolerances have been met
Service all company products at customer sites, including testing, troubleshooting, and adjusting as needed in conjunction with company engineering directives, using various gauges, meters, and electrical testing equipment to check specifications and operational parameters as required
Provide support to customers over the telephone, email, or in person, addressing questions and problems that align with Company engineering support and directives, where required
Communicate with appropriate company employees, including but not limited to Quality and Engineering departments, regarding product problems to allow those departments to facilitate problem resolution
Conduct training and service programs in the operation and maintenance of equipment for customer employees when required
Complete all required daily expense reports, daily project site activity records, and project-specific documentation for customers and for the company, where required by specific projects
Determine the acceptance of company equipment erection to activate the warranty on company equipment that is reassembled under the company Technicians' supervision
Remain technically competent and keep current in new developments within the industry with the assistance of company training, where required or directed
All other duties as assigned by management