TriStar JCB - Field Service Technician

JCB North America • Murfreesboro, TN

1d • Onsite

About The Position

TriStar JCB is seeking a Field Service Technician to support their machine service coverage. This role is responsible for diagnosing, repairing, and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural, and government applications. The technician will provide excellent customer service and focus on customer uptime by utilizing the resources of TriStar JCB. This is an external-facing role.

Requirements

• High School Diploma or GED required
• 3-5 years with heavy equipment maintenance
• Ability to effectively and safely use mechanical tools and equipment
• Ability to prioritize work assignments
• Clean driving record
• Valid driver's license
• Strong written and verbal communications skills.
• Knowledge of heavy machinery, truck or diesel engine industries.
• Strong computer skills to perform diagnostics, complete and submit reports, etc.
• Ability to travel.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Nice To Haves

• Diesel/Technician Certificate preferred

Responsibilities

• Drive to and from customer jobsites or facilities on a company service truck, to perform services in the field.
• Complete and turn in reports that capture all time and work completed, with clear notes.
• Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
• Collaborate with other technicians on complicated jobs and when required.
• Mentor, teach, and advise other technicians.
• Complete in shop or on-site system audits and evaluations on machines.
• Assist with customer product training, field days, and other promotional events as needed.
• Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
• Keep Service Department tools, equipment and company vehicles in working and safe conditions.
• Practice and adhere to all safety policies and training.
• Maintain a clean and professional image according to JCB and TriStar JCB standards.
• Conduct business in alignment with company’s Mission, Vision, and Core Values.
• Other duties as assigned

Benefits

• medical, dental, and vision insurance
• 401 (k) retirement plan
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED