Field Service Technician
About The Position
SoftWave TRT is a fast-growing medical device company revolutionizing regenerative medicine with FDA-cleared shockwave therapy devices used by top healthcare providers nationwide. SoftWave is seeking a Service Technician to repair, refurbishment, and preventative maintenance of SoftWave shockwave therapy systems. This hands-on role requires mechanical and electrical proficiency to ensure all equipment meets operational, quality, safety, and regulatory standards before return to service. This is an on-site, full-time position based in Marietta, GA. Standard day shift Monday–Friday; occasional overtime may be required to meet service demand.
Requirements
- Minimum education: High school diploma or equivalent; technical certification or associate degree preferred
- Minimum experience: 1–3 years of experience in electronics, electromechanical, or medical device repair (or equivalent hands-on experience)
- Strong mechanical aptitude and comfort working with precision components
- Experience with hand soldering
- Basic understanding of electrical systems, components, and troubleshooting methods
- Ability to read and follow technical documentation, work instructions, and sanitization procedures
- Competent in Microsoft Office programs (Word, Excel, Outlook)
- High attention to detail with a strong commitment to safety, cleanliness, and quality
Nice To Haves
- Experience working with Class I or Class II medical devices
- Familiarity with applicable regulatory requirements including ISO13485
- Experience working in NetSuite
- Hand soldering certification
- Certified Biomedical Equipment Technician (CBET) credential or equivalent
Responsibilities
- Assess incoming devices and applicators to determine the type and scope of service required
- Perform cleaning of applicators and water cartridges upon receipt
- Disassemble, inspect, refurbish, and reassemble shockwave therapy devices and applicators following work instructions, safety, and quality standards
- Diagnose mechanical, electrical, and component-level issues across devices and applicators
- Replace worn or defective parts (e.g., pressure sensors, tubing, pumps and other electrical components)
- Accurately document refurbishments, repairs, parts used, and test results in accordance with FDA (Quality System Regulation) and ISO 13485 requirements
- Complete data entry into appropriate systems (e.g., Excel spreadsheets, service records)
- Use hand tools, power tools, test equipment, and soldering iron safely and effectively
- Ensure all tools and test equipment are properly maintained and calibrated
- Perform final functional verification on each device before release to inventory
- Maintain a clean, organized, and safe work environment; support continuous improvement efforts; other duties as assigned
- Maintains composure, professionalism, and a positive attitude under pressure and changing priorities
- Communicates openly, respectfully, and constructively in all interactions
- Responds to feedback and challenges with maturity and a solutions-focused mindset
- Embraces change, manages competing priorities, and proactively addresses issues before escalating
- Able to work independently, exercise good judgment, and take initiative without constant direction
- Actively contributes to team goals and fosters a positive, collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
