Field Service Technician (Access Control Systems) Northern Boston area

Parabit Systems•Lynn, MA

8d•Onsite

About The Position

Parabit Systems, Inc. is seeking an experienced Field Service Technician for the Northern Boston area. The technician installs, configures, commissions, maintains, troubleshoots, and repairs commercial access control systems, including controllers, card readers, request-to-exit devices, door position switches, power supplies, electric strikes, magnetic locks, electrified exit hardware, low-voltage wiring, and network connections. The role also supports Parabit PC-based kiosks, digital signage, video surveillance, and other self-service and customer-experience systems. The technician conducts site surveys, performs field installations and repairs, provides customer support and basic end-user training, communicates with dispatch and project stakeholders, and completes accurate service documentation. The role requires independent work and collaboration, travel throughout the assigned territory, participation in scheduled on-call support, and response to after-hours emergency service requests when required. Work must follow OSHA requirements, safe-work practices, customer site rules, and applicable codes. Parabit provides competitive compensation, company training and product-specific technical instruction, a company vehicle, laptop, credit card, and cell phone, medical, dental, vision, life insurance and supplemental benefit options, a 401(k) plan, paid time off, and gym reimbursement. Candidates must pass a non-DOT drug screening, criminal and credit background check, and driver license check before employment.

Requirements

Three to five years of hands-on experience installing, servicing, or troubleshooting commercial access control systems.
Strong practical knowledge of access control wiring, controllers, card readers, request-to-exit devices, door contacts, power supplies, relays, electric locking hardware, and system commissioning.
Experience troubleshooting access control issues at the device, wiring, power, network, configuration, and software levels.
Familiarity with commercial door hardware, including electric strikes, magnetic locks, electrified exit devices, closers, hinges, and related components.
Experience pulling, terminating, labeling, and testing low-voltage cable in compliance with applicable electrical and building codes.
Working knowledge of TCP/IP networking, basic IP configuration, and connectivity troubleshooting.
Ability to safely use hand tools, power tools, ladders, and mechanical equipment required for field installations and repairs.
Professional verbal and written communication skills, including explaining technical issues clearly to customers and documenting work in detail.
Working knowledge of Microsoft Office and ability to use mobile applications, dispatch systems, and electronic service forms.
Valid driver's license and ability to safely operate a company vehicle.
Ability to lift up to 50 pounds, climb ladders, work above shoulder height, bend, kneel, and perform physical field work.
Ability to manage time effectively, travel throughout the assigned territory, work independently, and complete assigned work within scheduled timeframes.
Must pass a non-DOT drug screening, criminal and credit background check, and driver license check prior to employment.

Nice To Haves

Experience with enterprise access control platforms, networked controllers, remote management software, and multi-site customer environments.
Experience with analog or IP video surveillance, PC-based kiosks, digital signage, or other self-service systems.
Manufacturer certifications or formal training in access control, low-voltage, networking, door hardware, or related systems.
Experience providing customer training, conducting site surveys, and supporting project installations from startup through final acceptance.

Responsibilities

Install, configure, test, commission, inspect, maintain, troubleshoot, and repair commercial access control systems.
Work with access control panels and controllers, card readers, credentials, door position switches, request-to-exit devices, power supplies, relays, electric strikes, magnetic locks, electrified exit devices, and related door hardware.
Diagnose and resolve access control issues involving wiring, power, device communication, door hardware, network connectivity, system configuration, and software.
Verify proper locking, unlocking, monitoring, alarm-event reporting within the access control platform, and life-safety operation of controlled openings.
Pull, terminate, label, test, and document low-voltage cabling according to applicable codes, project requirements, and company standards.
Install and replace door locks, exit devices, closers, hinges, strikes, magnetic locks, and related hardware as required.
Configure IP addresses, network settings, controllers, readers, and connected devices; coordinate with customer IT personnel when necessary.
Conduct site surveys, verify field conditions, identify equipment and material requirements, and attend project or site coordination meetings when needed.
Support installation, configuration, maintenance, and repair of Parabit kiosks, digital signage, analog and IP video surveillance systems, and other PC-based products.
Provide professional on-site, telephone, and remote technical support, including basic customer and end-user training.
Communicate with dispatch, customers, project personnel, subcontractors, and internal departments about arrival times, work status, delays, follow-up requirements, and completion.
Complete service reports, inspection forms, photographs, time records, travel records, parts usage, and other required documentation accurately and on time.
Document reported issues, inspection findings, root causes, work performed, parts and materials used, system status, and additional work required.
Maintain assigned service-part inventory, company-issued tools and equipment, and vehicle in an organized and professional condition.
Work independently and collaboratively with Parabit employees, customers, vendors, and subcontractors.
Participate in scheduled on-call support and respond to after-hours emergency service requests when required.
Follow OSHA requirements, safe-work practices, customer site rules, and applicable local and national codes.