Field Service Technician - Massachusetts (6 month Temporary Assignment)

Enphase Energy

8d•$29 - $42

About The Position

Enphase Energy is seeking a Field Service Technician for a six-month temporary assignment providing on-site support to Distribution and Installation Partners. The role involves owning service issues through completion and delivering high-quality customer service. The technician services Enphase photovoltaic (PV) and storage systems within an assigned territory, performs onsite diagnostics and maintenance, and coordinates site visits with homeowners and internal teams. Regular travel may be up to 50%, including out-of-state travel, overnight stays, and assignments lasting up to two consecutive weeks. The role includes frequent work on rooftops and elevated structures, use of field tools, and adherence to OSHA and company safety requirements. The technician works independently with minimal supervision and may train and mentor team members.

Requirements

High school diploma or GED.
At least 2 years of experience in electrical installation and service.
Valid state driver's license, clean driving record, and ability to be insured.
Proficiency with computers and multiple applications, including working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Ability to read and interpret plan sets.
Strong communication and presentation skills.
Strong time-management and organizational skills, including the ability to manage multiple tasks and priorities.
Attention to detail and focus on accuracy and quality.
Knowledge of and commitment to safety and security procedures.
Ability to follow instructions and respond constructively to feedback and direction.
Sound judgment and decision-making skills.
Flexibility and adaptability when managing change, delays, and unexpected challenges.
Willingness to learn and apply tools and techniques related to home improvement and electrical work.
Ability to contribute positively to a collaborative team environment.
Integrity, professionalism, and a strong work ethic.
Ability to work outside regular business hours as needed.
Ability to meet domestic travel requirements, including possession of identification acceptable for air travel.
Ability to regularly lift and/or move up to 60 pounds.
Ability to operate hand and power tools safely and effectively.
Ability to work outdoors in various weather conditions and around electrical hazards.

Nice To Haves

Commercial or residential electrical license.
NABCEP (North American Board of Certified Energy Practitioners) certification.

Responsibilities

Service Enphase internal photovoltaic and storage systems within the assigned territory.
Coordinate site visits with homeowners and liaise between the scheduling team, Enphase Customer Support, and system owners.
Perform onsite testing and diagnostics to evaluate system performance and identify issues.
Work regularly on rooftops and elevated structures.
Complete solar maintenance reports and required documentation accurately and on time.
Perform microinverter maintenance and update the Enlighten monitoring system to reflect changes.
Use standard field tools and equipment, including drills, levels, squares, tape measures, and ladders.
Install and route conduit, copper piping, and flexible tubing; pull and manage wiring as needed.
Participate in safety training and follow company safety protocols and OSHA standards.
Maintain tool inventory and follow tool management standards.
Respond promptly to customer needs and provide a high level of customer service.
Train and mentor team members on proper installation techniques and best practices.
Review system designs and develop job-specific bills of materials (BOM/BOS).
Work independently with minimal supervision.
Identify opportunities to improve processes, efficiency, and workmanship standards.
Perform other duties as assigned.