Field Service Technician - HW - Blacksburg, VA

Siemens Healthineers•Washington, PA

1d•Remote

About The Position

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support. Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures. Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region. Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership. Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures. Communicate required follow up actions to primary assigned representative.

Requirements

Excellent time management and professional communication skills both internal to Varian and externally to customers.
Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
Basic technical experience with micro-computers/PC based systems.
Basic technical knowledge and experience with simple hand tools.
Must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
Must live within close proximity or be willing to relocate to Blacksburg, VA.
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Has completed all required VMS training classes for HW Preventive Maintenance.
Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Vocational training or military experience with electronics.
Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Strong ability to manage customer expectations while building and maintaining positive relationships.

Responsibilities

Troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment.
Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
Communicate required follow up actions to primary assigned representative.
Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law.